German speaking Credit Controller - Accounts Receivable

11 November 2021
SalaryNegotiable depending on experience
LocationAmsterdam
Temporary
DisciplineAdministrative/ClericalAccounting/Finance
ReferenceBBBH487998_1636625672


Our client, who is an international Customer Success Platform and world's #1 CRM company, is looking for an German speaking Credit Controller - Account Receivable (40 hours) based in Amsterdam.

All applicants MUST have full legal authorization to work in the EU region independently and be fluent in both spoken and written English language.

About the position:
The person will supports several post-sales functions, including but not limited to answering inbound phone calls and e-mails, handling billing inquiries, reminders sending, follow up payments and communicate and coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

This person must be able to build strong business relationship with their cross function groups and be a key team player in the management of the customers' accounts. He/ she will need to produce ad-hoc collection status reports whenever necessary.

Responsibilities:
* Diligent and strategic follow up of collections
* Effective monitoring of key customers and activities
* Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions
* Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest of both customer and company
* Keeps accurate and detailed records of inquiries and all customer comments
* Communicates and coordinates with internal departments
* Promotes customer loyalty - makes save offers to customers who want to cancel/reduce and directs customers to appropriate material to improve customer value
* Suggests improvements to management team

Requirements
* Bachelor degree in Business or Accounting
* Excellent communication (written and verbal) skills, German (native) and English speaking particularly.
* Good customer relationship skills to manage a variety of customer interactions
* Demonstrated initiative
* Ability to work independently
* Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
* Thrives in a team environment
* Able to use Microsoft suite of tools effectively
* Knowledge of salesforce.com application is a plus
* AR collection experience is a plus

What do we offer

  • Temporary agency contract via Kelly Services
  • Salary indication depending on experience 3500EUR-3700EUR based on 40 hours
  • Start date: 1 December 2021 until 31 August 2022
  • An international environment where you can learn a lot in challenging projects


Enquiries
Please do contact Marcella Henryati, Recruitment Consultant
M: 06-58811958
When interested please apply with your English resume on our website: www.kellyservices.nl

Met betrekking tot deze functie fungeert Kelly Services als uitzendorganisatie. Wanneer je de beslissing maakt om op deze functie te solliciteren zullen jouw gegevens in overeenstemming met Kelly's Privacy Statement worden verwerkt.

Met oog op de AWGB (Algemene Wet Gelijke Behandeling) verwelkomt Kelly Services sollicitaties van iedere geschikte kandidaat, ongeacht etniciteit, geslacht, beperking, religieuze overtuiging, seksuele geaardheid of leeftijd.

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Regarding this role, Kelly Services acts as the official temporary employment agency. When you decide to apply to this role your personal information will be processed in accordance with Kelly's Privacy Statement

In keeping with the AWGB (Algemene Wet Gelijke Behandeling) Kelly Services welcomes applications from any and all eligible candidates regardless of ethnicity, gender, disability, religion, sexual orientation or age.